touchpad is not working

[Jonathan147]

My touchpad does not work

[Raj_05]

Hi @Jonathan147,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the touchpad on your HP laptop is not working, here are some troubleshooting steps you can try.

Check if the Touchpad is Disabled

• Enable the Touchpad: Look for a key on your keyboard with a touchpad icon (often on the F5, F6, or F7 key). Press Fn + [Touchpad key] to toggle the touchpad on/off.
• Touchpad Button: Some laptops have a physical button near the touchpad or allow double-tapping the top-left corner of the touchpad to enable/disable it.

Restart Your Laptop

• Restarting your device can often resolve temporary glitches.

Check Touchpad Settings

• Windows:
  1. Go to Settings > Devices > Touchpad.
  2. Ensure the touchpad is enabled.
• Mac:
  1. Go to System Preferences > Trackpad.
  2. Check that all settings are enabled.

Update or Roll Back Drivers

• Update Driver:
  1. Press Win + X and select Device Manager.
  2. Expand Mice and other pointing devices.
  3. Right-click the touchpad driver and select Update driver.
• Roll Back Driver:
  1. Right-click the touchpad driver and choose Properties.
  2. Under the Driver tab, select Roll Back Driver if available.

Reinstall the Touchpad Driver

1. Go to Device Manager.
2. Right-click the touchpad device and select Uninstall device.
3. Restart your laptop; Windows should reinstall the driver automatically. If not, download the latest driver from HP's support website.

Run HP Diagnostic Tools

• Use the HP Support Assistant to diagnose and fix touchpad issues:
  1. Open HP Support Assistant.
  2. Select Troubleshooting and Fixes > Diagnostics.

[Raj_05]

Check for Physical Damage

• Inspect the touchpad for any visible damage or debris. Clean it gently with a soft, dry cloth.

External Mouse

• Test with an external USB mouse to verify whether the issue is with the touchpad itself or a broader system problem.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support