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- HP Community
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- touchpad not illuminating the backlight on keyboard dont kno...

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02-04-2021 09:47 PM
my hp pavilion x360 model dh1003dx laptops touchpad is not making the keyboard backlight come on i installed the drivers hp said to and nothing anyone have a clue what driver would bring my light back on
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Accepted Solutions
02-08-2021 10:23 AM
I reviewed your post and I understand that the keyboard backlight is not coming on when you touch the touchpad.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS and the chipset driver from the below link and check if it helps.
BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111355.exe
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
02-08-2021 10:23 AM
I reviewed your post and I understand that the keyboard backlight is not coming on when you touch the touchpad.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS and the chipset driver from the below link and check if it helps.
BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111355.exe
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee