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‎02-04-2021 09:47 PM

HP Recommended
Product: hp pavillion x360 dh1003dx 14"

my hp pavilion x360 model dh1003dx laptops touchpad is not making the keyboard backlight come on i installed the drivers hp said to and nothing anyone have a clue what driver would bring my light back on

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-08-2021 10:23 AM

HP Recommended

@Vinzzo

 

I reviewed your post and I understand that the keyboard backlight is not coming on when you touch the touchpad.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111355.exe

 

Chipset: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-14m-dh1000-x360-convertible-pc-series/2...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-08-2021 10:23 AM

HP Recommended

@Vinzzo

 

I reviewed your post and I understand that the keyboard backlight is not coming on when you touch the touchpad.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111355.exe

 

Chipset: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-14m-dh1000-x360-convertible-pc-series/2...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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