touchpad not working windows 11

[Hifsa]

Hiya,

I have an issue, my touchpad is not working, i tried to update driver by uninstalling snaptics touchpad from device manager and restarted but it didnt down it back. and i cant find any touchpad settings in my pc, also i have checked my laptop is up to date, could some body please help me in downloading touchpad driver for windows 11. 

[VikramTheGreat]

Hi @Hifsa,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your HP laptop’s touchpad stops working, especially when you’ve already tried uninstalling the Synaptics driver and it didn’t reinstall after reboot. You're doing everything right by checking updates and trying to fix it manually. Let’s get this sorted.

Step-by-Step Fix for Missing Touchpad Driver on Windows 11

1. Download the Correct Driver

You can download the latest Synaptics or ELAN touchpad driver directly from HP’s official support page:

🔗 Official HP® Support

• Enter your exact laptop model (e.g., HP Pavilion 15-fd1000).
• Select Windows 11 (64-bit).
• Expand “Driver – Keyboard, Mouse and Input Devices”.
• Download and install the Synaptics Touchpad Driver or ELAN Touchpad Driver.

2. Enable Touchpad in Windows Settings

Sometimes the touchpad is disabled in settings:

• Go to Settings > Bluetooth & devices > Touchpad.
• Make sure the toggle is ON.

3. Manually Install Microsoft Precision Touchpad Driver

If the Synaptics driver doesn’t reinstall:

• Open Device Manager.
• Expand Mice and other pointing devices.
• Right-click any listed device and choose Update driver.
• Select Browse my computer for drivers > Let me pick from a list.
• Choose an HID-compliant touchpad or Microsoft Precision Touchpad.

4. Let Windows Reinstall the Driver Automatically

If nothing works:

• In Device Manager, uninstall the touchpad device again.
• Check “Delete the driver software for this device” if available.
• Restart your laptop Windows should reinstall a generic driver.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[JB_Secure]

Before trying to track down the driver - go ahead and install the HP Diagnostic UEFI utility and reboot into it (F2 at startup). Run the component test in this utility to make sure it works and or test you have touchpad control in the BIOS(outside the OS). If that works (good), move on to installing the appropriate driver in Windows per the earlier instructions. Good luck!

[Hifsa]

Hi Vikram,

Many thanks for the reply, but I have already tried all these steps and they are not working for me, when I go to the HP support website, it only goes up till windows 10 and do not give me an option to select windows 11.

[VikramTheGreat]

Hi @Hifsa,

Thank you for letting me know,

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support