touchpad not working

[Montego1]

I  have a touchpad not working at all with no curser and buttons not working. The touch screen works normally, and plugging in an external mouse works normally. The model is: 15-bs060wm product ID is: 00325-80857-68736-AA OEM. touch pad device was not shown in devices, so I downloaded a touchpad driver from HP. After this was done the touch pad driver shown in devices had a message that the device would not start with a code 10. went through some HP online troubleshooting procedures, they suggested a windows reset (Windows 10 64 bit), this did not solve the problem. I also tried uninstalling the synaptics sm bus touch pad, then resetting the bios as given in another HP post. I also did an HP hardware diagnostic which came up with a device failure and a code of GLRK8C-8RG9M9-XD7URG-1Q313. I am thinking that the touch pad has a physical problem and needs replacing, Any suggestions?
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[Echo_Lake]

@Montego1

Thank you for posting on the HP Support Community.

I understand you are in need of support, As you've performed relevant troubleshooting steps and still unable to use the touchpad functionality and test failed with failure ID. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.