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Message 1 of 2
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Flag Post

touchpad not working

HP Recommended
HP Notebook - 15-da0047nr
Microsoft Windows 10 (64-bit)

Hello! My touchpad on my laptop has stopped functioning completely. The touch part doesnt move the mouse, and the clicker buttons dont respond at all. The settings for them have disappeared from my laptop completely. I have no clue how it happened, since it was fine before i went to sleep, but when i woke up, it didnt work at all. 

Any help is appreciated! I already did a soft reset on my laptop hoping that would help, but it didnt and now i have to reset up my laptop to how i had it before, minus the touchpad 

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HP Support Agent
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Message 2 of 2
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@nimbuscrying, Welcome to HP Support Community!

 

Attempt using an alternate/external mouse. 

(If that works when the touchpad is disabled on device manager, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

1.   Click on Start and type ‘Device Manager’.  

2.   Click Device Manager.  

3.   Click + sign next to Mouse.  

4.   Right-click on mouse entry and choose "uninstall".  

5.   Restart your computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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