touchpad right-click - no context menu

[Jerry_Cornelius]

In changing some settings a few days ago (something to do with "corners" on touchpad??) I somehow seem to have lost the normal context menu action for rightclick i.e. pressing on bottom right of touchpad - instead it pops up the W10 Start Screen; Escape key puts me back where I was. Examples:  (a)  File Explorer rightclick on a folder; (b) rightclick on an image in CHrome Google Image Search (note: two-finger touch on screen *does give me the context menu). Please help! Thx

[Jerry_Cornelius]

I see that touchpad button settings now speecify the non-primary 'button' as "Jump to Start" -  and you have to do a two-finger (seems appropriate LOL) touch to get a context menu.

It never worked like this before - I've been right-clicking for well over a year one this touchpad and getting the context menu. 

Anyone have any ideas on why it is different now, other than a PUF - Probably Unwelcome Feature - arriving when Windows updated over the weekend? Jump to Start a new enforced "feature"?

[DavidSMP · Accepted solution]

@Jerry_Cornelius,

Good Day. A warm welcome to the HP community. I reviewed the case regarding assistance with touchpad issues. I will be delighted to assist you with this.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did this happen after a recent power outage or surge?
• Did it occur after a recent software or Windows update?
• Please provide the complete model# or product# of the computer to assist you correctly.
   

For now, try these steps:

Control zone touchpad – 

  

You could try changing the way the control zone touchpad works, using the below steps: 

1. On the Start screen, type control panel, then click Control Panel from the list of results. 

2. Click the View by drop-down menu, and select large icons. 

3. Click HP Control Zone. 

4. Remove the check mark next to Enable Edge Swipes, then click OK. 

   The left and right control zones now accept right-click and left-click actions. 
   For more details, click here  Now check if the issue gets fixed. If it continues, perform the steps mentioned below.

To install the Synaptics drivers please try these steps:

• Right-Click on start button> click device manager> expand Mice and other pointing devices>then select the touchpad drivers and right-click on it and uninstall the Synaptics touch drivers. Then check the box delete the software for this device.

• Now restart the computer. Then install the bios, chipset and touchpad Synaptics drivers from this link: http://hp.care/2syreDe and select the country and type the product# of the notebook. Then follow the on-screen instructions.
• Please check if this fixes the issue.

For further assistance please perform all the relevant steps from this link: http://hp.care/2EV3UHY (HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

Now check if the issue gets fixed. This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope to hear from you soon. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[mdklassen]

In Windows 10, if you click the "Notification" icon (bottom-right corner of the screen), one of the icons is "tablet" mode.

I think that you accidentally enabled "tablet" mode.  Click again to "disable".  Then, your 2nd mouse-button should work.

-----------

Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

[Jerry_Cornelius]

Thanks for Synaptics driver suggestion - it worked a charm!

Gerry

[mdklassen]

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.