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HP Notebook - 17-ca1013ds

Hi my laptop even though it's supposed to be touch screen as (me and my wife got matching ones)  unfortunately it's not it seems to be missing the drivers for that feature and hp does not have ones for me to download as the version of Windows 10 I have is apparently too new. how do I download the drivers from scratch as if they never existed, as it seems they haven't

3 REPLIES 3
HP Recommended

Hi @TinyT30 
 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Please update the drivers using HP Support Assistant. Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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I have already done that this is not a matter of updating any drivers they don't exist on this computer when they should I got two laptops of the exact same thing and the other one works but this one does not why cant you just give the link to download the drivers and software needed.

HP Recommended

Hi @TinyT30 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link


I hope this helps.
Take care and have a good day.


Treeko
HP Support
 


I am an HP Employee

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