touchscreen issues

[gemy705545]

I have Hewlett-Packard envy x360 which support touchscreen and pen actions after last software update it doesn't respond to touch actions and the screen became touchless I have tried every thing the hid touchscreen driver is missing in the device manager I couldn't find it nor download it from inter site or Microsoft site I couldn't troubleshoot it I tried software update reinstall the windows tried to contact Hewlett-Packard no one seems to understand or keen on help the customers that virtual assistant is helpless it couldn't even detect the problem and didn't configure that Hewlett-Packard envy x360 support touchscreen I want to fix my problem as far as I know it is a repeated problem for Hewlett-Packard users but still Hewlett-Packard haven't found a solutions for its software malfunctions and as far I know it is not a hardware problem because it lost touch capabilities after a software update not a hit or a fall thanks please help

[WAWood]

I'm going to make the presumption here that you did NOT use a genuine HP OEM version to reinstall Windows. Right? If that is correct, that was a BIG MISTAKE!!  Why? Because only the HP OEM version has the custom drivers needed for the components in the laptop.  Versions from MS only have generic drivers -- and those do NOT support the full functionality of the hardware.

You're liable to have MORE things stop working down the road, as Windows Update installs even more generic drivers.

Wish folks would stop thinking of Windows reinstall as a Miracle Cure to all that ails a PC!

At this point, you need to look into installing an HP OEM version of Windows -- as least then, you will get the right HP drivers installed by default.

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.

You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:

https://www.youtube.com/watch?v=xmtXOU40vxk

You use the Microsoft Store to download the actual tool:

https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=us

If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:

https://support.hp.com/us-en/document/ish_2039298-1862169-16

Here's a video from HP Support about using the Cloud Recovery Tool:

https://www.youtube.com/watch?v=P7AwuKNJKS4