touchscreen missing from bios and device manager for HP ENVY x360 - 15m-bq021dx

[whitetail187]

I have looked for new driver updates, checked that I'm using the latest bios, hp assistant can't find a problem at all. I've done all the things that pop up for missing touchscreen search and nothing has worked

[Kumar0307]

@whitetail187, Welcome to the HP Support Community!

Check and install any pending Windows update.

Perform a touch screen diagnostic test in HP Hardware Diagnostics

1. Turn on the computer and immediately press Esc repeatedly, about once every second. When the Startup menu appears, press F2.

2. When the HP PC Hardware Diagnostics screen displays, click Component Tests.

3. Click Touch Screen.

4. Share the results on your next post.

Refer to this document for more info

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[whitetail187]

tried these steps and the touchscreen does not show up in bios

[Kumar0307]

@whitetail187

I'm afraid this seems like a hardware issue with the PC, please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!