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- touchscreen not working anymore

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12-07-2018 09:33 AM
touchscreen not working anymore
product: HP Pavilion x360 - 11-k127cl operation system: windows 10 (64-bit)
1-I tried to uninstal and reinstal driver method to fix the problem but after uninstal, driver (hid-touchscreen) was missed forever (it is not exist in hideen drivers).
2- i've tried to update bios and I/O intel driver but nothing happend
3- I've tried to check if touchscreen work on bois page. but nothing again
4- diagnosis test does not include touchscreen test at windows starting. (UFEI)
5- It's not hardware issue. several evidences I have for this:
i have been able to fix problem using system retore, but after windows update touchscreen failed again.
6- in device manager there is one driver not working
driver name is : I2C HID device and error:This device cannot start. (Code 10)
this device was not present in list before.
12-08-2018 02:33 PM
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