touchscreen not working

[bat1999]

hello 

I've been using my laptop for years now and often use the touchscreen but I noticed recently that the touchscreen is not responding anymore it happened suddenly and out of nowhere. 

I've tried to reinstall the HID-Compliant touch screen driver I found it disabled in the hidden drivers i could not enable it and after I uninstalled it, it did not re-install after the scan

I've tried to see the BIOS I could not find any input or touch setting

I've tried  HP PC Hardware Diagnostics UEFI tests but I couldn't find any component related to touch screen

I could not find Calibrate the screen for pen and touch input in my windows 

when I checked in settings in the Pen and Touchsection it reads "no pen or touch input is available for this display" which is odd cuz i have been using it for years now

can someone help me solve this issue?

thanks in advance 

note: i updated my pc to Windows 11 around 2 years ago so I do think it caused the problem 

[Raj_05]

Hi @bat1999,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to have your touchscreen suddenly stop working, especially after years of use. Here are some steps you can try to troubleshoot the issue.

Check for Windows Updates: Ensure your system is fully updated. Go to Settings > Update & Security > Windows Update and check for updates.

Run Hardware Troubleshooter:

• Open Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Look for the Hardware and Devices troubleshooter and run it.

Reinstall the Touchscreen Driver:

• Open Device Manager (right-click the Start button and select it).
• Expand Human Interface Devices.
• If you see HID-compliant touch screen, right-click and select Uninstall device.
• After uninstalling, restart your laptop. Windows should automatically reinstall the driver.

Check Touchscreen in BIOS:

• Restart your laptop and enter the BIOS/UEFI setup (usually by pressing F10 or Esc during startup).
• Look for any touchscreen-related settings (though they may not be explicitly labeled). If you find one, ensure it's enabled.

System Restore: If the touchscreen stopped working after a specific update or change, you might consider restoring your system to a previous state. Go to Control Panel > Recovery > Open System Restore and choose a restore point before the issue began.

Reset Windows: If all else fails, you can consider resetting Windows. Make sure to back up your files first:

• Go to Settings > Update & Security > Recovery and choose Get started under Reset this PC.

Hopefully, one of these steps will help you get your touchscreen back up and running!

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[bat1999]

hello 

thank you for your reply, unfortunately, it did not work I just noticed there is an issue with the 12C HID Device I think it could be related to the touchscreen issue i tried to run the troubleshooting to fix it, but it did not work, alsoreinstall it did not work do u have any suggesting to resolve it?

many thanks for considering my request.

[Raj_05]

Hi @bat1999,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support