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‎08-16-2016 03:23 PM

HP Recommended

Hi, 

I have a touchsmart tm2, with windows 7 x64 and  i could use a external monitor, with no problems.

when i upgrade to windows 10, the external monitor can´t be deteted.

i upgrade the amd driver and the intel driver, but it don´t work.

Can anyone give a help!

 

Best regards

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2016 02:52 PM

HP Recommended

Hi @rchaves2002,

 

Welcome to HP Forums!
 

I have read your post and wanted to help. I understand that after upgrading to Windows 10, the laptop cannot detect the external display.

 

Which cable do you use to connect the laptop and the external display? Are you using an HDMI cable?

You may review this document: HP Notebook PCs - Connecting a Monitor, Projector, or TV (Windows 10, 😎

 

If you still have problems, please provide the product number when you post back.

 

If this post helps to resolve the issue, please mark this post as "Accept as Solution", or you can click the "thumbs up" to give me Kudos

 

Regards,

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!

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1 REPLY 1

‎08-18-2016 02:52 PM

HP Recommended

Hi @rchaves2002,

 

Welcome to HP Forums!
 

I have read your post and wanted to help. I understand that after upgrading to Windows 10, the laptop cannot detect the external display.

 

Which cable do you use to connect the laptop and the external display? Are you using an HDMI cable?

You may review this document: HP Notebook PCs - Connecting a Monitor, Projector, or TV (Windows 10, 😎

 

If you still have problems, please provide the product number when you post back.

 

If this post helps to resolve the issue, please mark this post as "Accept as Solution", or you can click the "thumbs up" to give me Kudos

 

Regards,

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Was this reply helpful? Yes No
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