transparent screen on my desktop

[suchismitalipa]

there is a bliush and pinkish transparent screen on my screen.everything is visible to me and i can do everything but color have have changed .could you please guide what shall i do and why such types of issue is happening .

[MKazi]

@suchismitalipa

Welcome to HP Support Forums. 🙂 

Let me take a moment to thank you for posting on the HP Support Forums. I came across your post and would like to help. 

I understand that you have an HP Pavilion g6-2207tx Notebook. I read that you're facing display issues with the laptop. The display is bluish and pinkish transparent.Not worry, I'll do my best to help you. 

To provide an accurate resolution, I need a few more details: 

• Do you see the Windows screen or not?
• Did any hardware changes take place on the laptop recently?
• Did any software changes or graphics driver updates happen?
• Do you have an external monitor to connect to this laptop and check if there is a good display on the external monitor?

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Power off the laptop.
• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop.

If the issue persists then please continue with the following steps:

• Power off the laptop.
• Power on the laptop and hit the f10 key repeatedly (7-8 times) to enter the BIOS of the laptop.
• If the BIOS screen is bluish and pinkish then it indicates towards a hardware defect with the screen. In such a case I suggest you to contact our HP phone support to explore the service options for the laptop.

I genuinely hope the issue gets resolved without hassles and the unit works great. Feel free to let me know how it goes. Good luck! 🙂

[suchismitalipa]

Issue has not resolved.i need to contact customer care but am unable to connect any option.i need customer care support .please please jelp.i need recovery of my system urgently .

[The_Fossette]

Hi @suchismitalipa

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[mdklassen]

> there is a bluish and pinkish transparent screen on my screen.

> everything is visible to me and i can do everything but color have have changed.

There are THREE "primary" colours that are produced by your computer.

The colours work "additively".

For example, to get "white", you need 100% of each colour,

while to get "bluish" or "pinkish", you need 100% of two of the colours, with 0% of the third colour.

So, you have a "hardware" problem:

* the graphics adapter is not sending all three primary colours,

* the ribbon-cable between the motherboard and the screen is not transmitting all three colours,

* the screen is not properly processing the video-input.

This is nothing that you can fix by yourself -- take the laptop to a qualified computer technician, for professional trouble-shooting.