trouble finding a replacement LCD cable for HDX 16?

[Laptop2109321]

Trying to fix the screen of a HDX 16 laptop because it has vertical white lines/rainbow lines on it. I attempted to try updating/reinstalling the drivers but nothing seems to work. In addition to resetting the bios but nothing happens. My thought it could be a lcd cable malfunction or some issue, so I want to attempt to replace it and see if that fixes the problem. However, I'm unsure which lcd cable is compatible with this model? I tried finding the exact lcd for this particular HP model (HDX 16) but I think its fairly rare or super expensive.
Any suggestions would be appreciated!

[praveen196]

@Laptop2109321 Welcome to HP Community!

I understand that you are trouble finding a replacement LCD cable for HDX 16.

Please provide the correct product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Have you tried to connect the external display and checked?

Does the vertical lines appear on the BIOS screen as well?

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Laptop2109321]

The product number is NK133AV, I've tried to search it on the HP website but it doesn't seem to recognize it. I got the product number from the label on the bottom of the laptop.

Yes I have tested with an external display monitor with an HDMI cable and it seems to work fine, the white lines disappear. 

[praveen196]

@Laptop2109321

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!