turning on webcam and microphone

[angayen]

how to turn on my internal web cam and microphone? i'm not able to video chat beacuse it says the cam and mircophone is turned off.

[Riddle_Decipher]

@angayen

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand you need to turn on the webcam & microphone on your laptop,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Which operating system do you have on the device?

When was the last time it worked?

Did you try a system restore? (Try it, if not)

While you respond to that, here's what you need to do:

Are you not sure how to get the images from the webcam into Windows? Are you not sure if your computer has a webcam?

Step 1: Looking for webcam hardware

Take a quick moment to visually inspect the top of your computer's display. Look closely, you should see a small lens in the top center if your computer has a webcam. Some models do not come with a webcam and the area where the webcam would normally reside is replaced by a small plastic plug. Often, there are small holes near the top center of your display. These holes are for the microphone or other sensors and do not contain a webcam.

• If your computer does not have a built-in webcam, you must use an external USB webcam.

• If your computer has a built-in webcam and you cannot use it, continue to step 2.

Figure : Webcam location replaced by a plug - no internal webcam hardware installed

Step 2: Finding and using the Webcam software that came with your computer (Windows 7)

If your computer came with a built-in webcam, HP has pre-installed software that you can use to record and share webcam video: either Cyberlink YouCam, MediaSmart WebCam, or TouchSmart Webcam. Find these software products on your computer as follows:

1. Click Start  to bring up the start menu.

2. Enter one of the following words into the search field:

   • youcam (for some All-in-One desktop PCs and many notebook PCs)

   • mediasmart (for with many All-in-One desktop PCs and notebook PCs)

   • touchsmart (for Touch PCs)

3. Click the name of the webcam software from the search results list. If the name of your webcam software does not appear in the search results list, try searching again using one of the other names.

4. What happens when you open the software?

   • If you cannot find and open the webcam software for your computer, then continue to the next step.

   • If you found webcam software, it opens, and you can see an image, then you are finished. Your webcam is working.

   • If you found webcam software, it opens, but you cannot see video in the main display window, restart the computer and try again. If the problem persists, use the troubleshooting section Video does not appear in webcam software.

Step 3: Downloading and installing YouCam software for Windows 7

Use the following steps to download and install Cyberlink YouCam:

1. Close all other software that you have open, especially software that uses webcam, such as Windows Live Messenger and Skype.

2. Connect to the Internet if you are not already connected.

3. Download and install Cyberlink YouCam Software (sp65795) from HP's support web site.

4. Follow the onscreen setup instructions to complete the installation.

      NOTE:

   You might receive an error that a previous version of YouCam, MediaSmart Webcam, or TouchSmart Webcam has been detected. If so, this indicates that Webcam software is already installed. You may either cancel and use HP Recovery Manager to reinstall the webcam software that came with your computer, or you can click Yes on the message to uninstall HP TouchSmart Webcam and replace it with this version of Cyberlink YouCam.

5. Open Cyberlink YouCam by clicking Start , entering youcam into the search field, and then clicking YouCam from the search results.

6. What happens when you open YouCam?

   • If YouCam opens and you can see an image, then you are finished. Your webcam is working.

   • If YouCam opens but you cannot see video in the main display window, restart the computer and try opening YouCam again. If the problem persists, use the troubleshooting section Video does not appear in webcam software.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://hp.care/2rpvoMP

(By the end of this article all the issues should be resolved)

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.