cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
CanyonStory
New member
1 0 0 0
Message 1 of 2
117
Flag Post

two-finger scrolling is not working

‎12-19-2020 01:33 AM

HP Recommended
Product: HP Laptop 14-dq1xxx
Operating System: Microsoft Windows 10 (64-bit)

I just received an Amazon Renewed HP Laptop 14-dq1xxx. The two-finger scrolling feature is not working. I opened Mouse Properties but I don't see an option to turn on/off or control two-finger scrolling or other gestures on the touchpad/trackpad. How do I turn this on?

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
6,919 6,917 299 366
Message 2 of 2
Flag Post

‎12-29-2020 02:22 PM

HP Recommended

Hi@CanyonStory, Welcome to the HP Support Community!

 

I understand that you are having issues with your two-finger touch scrolling on your TouchPad.

 

Have you taken a look at our article on the HP Support site that discusses the “Using the TouchPad or Click Pad in Win 10?” You can find this article at http://support.hp.com/us-en/document/c04648748

 

If this does not help, I might suggest that you uninstall both the device (through the Device Manager) and associated software then reinstall it. You might also want to run your HP Support Assistant to make sure that all of your drivers and firmware are up to date.

 

Finally, I would go into the BIOS on the Main tab and hit the F9 to restore factory default settings.

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation