two finger scrolling issue

[ghoriii]

two finger scrolling issue

[Max3Aj]

@ghoriii, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

If you're experiencing issues with two-finger scrolling on your HP Notebook, here are some steps to help you troubleshoot and resolve the issue:

Enable Two-Finger Scrolling in Settings

1. Press Windows + I to open Settings.
2. Go to Devices > Touchpad.
3. Under Scroll and zoom, make sure Drag two fingers to scroll is checked.
4. Test the touchpad to see if scrolling works.

Update or Reinstall Touchpad Drivers

1. Press Windows + X and select Device Manager.
2. Expand Mice and other pointing devices.
3. Right-click your touchpad device (e.g., Synaptics, ELAN, or HID-compliant touchpad) and choose:
   • Update driver > Search automatically for drivers.
   • If that doesn’t help, choose Uninstall device, then restart your PC. Windows will reinstall the driver automatically.

Use HP Support Assistant

1. Download or open HP Support Assistant. HP Support Assistant | HP® Support
2. Go to My devices > Select your notebook.
3. Click Updates and install any available touchpad or system updates.

Run HP Hardware Diagnostics

You can test your touchpad using HP’s built-in diagnostics:

1. Turn off the notebook.
2. Turn it back on and immediately press Esc repeatedly until the Startup Menu appears.
3. Press F2 to open HP PC Hardware Diagnostics.
4. Select Component Tests > Mouse/Touchpad > Run once.

Check for Windows Updates

1. Go to Settings > Update & Security > Windows Update.
2. Click Check for updates and install any available updates.

You may refer to this document - HP Notebook PCs - Troubleshoot the touchpad | HP® Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support