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- unable to connect external USB-c monitor

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03-13-2025 03:35 PM
Product: HP ProBook 460 16 inch G11 Notebook PC (8Z679AV)
Operating System: Microsoft Windows 11
When I'm connecting my Verbatim external USB-c monitor to my HP probook 460 G11 laptop, the monitor turns on and is displaying "No signal" and Windows is displaying the message that the USB device is not recognized.
On a older HP laptop , the external monitor is working fine.
what can be the problem?
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