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‎04-20-2024 04:54 PM

HP Recommended
Product: HP Pavilion Aero 13 Laptop PC 13-be1000 (502Q5AV)

I'm trying to connect a second external screen to my laptop.  However it is not detected and when I press windlogo p I get the message unable to project to second screen.  I've tried reinstalling drivers and installing the Samsung driver for the screen.  Thanks for any help

Category:
2 REPLIES 2

‎04-20-2024 06:32 PM

HP Recommended

@Hereweard1066 

 

What is your PC 13-be1000 (502Q5AV) machine ? How do you connect them ? Your machine should have all ports shown on the following options

 

           https://support.hp.com/ie-en/product/product-specs/hp-pavilion-aero-13-laptop-pc-13-be1000/model/210...

           https://support.hp.com/ie-en/document/ish_5800660-5800714-16

 

It has a good USB 3.2 Gen 2 Type-C port (Power Delivery 3.0, DisplayPort™ 1.4, HP Sleep and Charge)  port. You should be able to connect to 2 external monitors:

 

  • Monitor 1: Using HDMI port
  • Monitor 2: Using USB-C monitor OR USB-C to DP adapter (some USB-C HDMI adapters may work).

Note: Your machine is a good candidate for HP USB-C G5 (5TW10AA) dock.

 

Regards,

 

BH
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‎04-21-2024 07:14 AM

HP Recommended

Thank you.  I am using the HDMI port.  Finally got it to work, seemed a bit random, downloaded every driver I could find.  The jog button on the back of the Samsung T350 is a bit funky as well

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