unknowen device and ! for video driver

[markdf123]

hello,

I have a Probook 455 G4 that i upgraded to windows 11 about a year ago and it took a couple days for windows to find the appropriate driver for the video. this week i decided to reinstall windows 11 because the system was getting to be a mess. now i have 2 problems and i feel that they are related first i have an unknown device. The hardware ID information is as follows:

ACPI\VEN_ASD&DEV_0001

ACPI\ASD0001

*ASD0001

and i have a windows update that keeps failing Advanced Mirco Devices, Inc - System - 4/1/2017 12:00:00 AM - 1.2.0.46 Install error - 0x80070002. i have tried clearing the windows update cashes and downloads this does not change anything.

the second is that thew Display Adapter shows the yellow triangle with the exclamation mark on the AMD Radeon (TM) R5 Graphics driver.

Any help would be appreciated!

[Paul_Tikkanen · Accepted solution]

Hi:

As far as I can tell from the specs, your notebook is not supported for W11 since none of the processors meet the minimum W11 hardware requirements of having a Ryzen 3xxx series mobile processor.

I had the same issue regarding the graphics with a HP thin client t630 with an embedded AMD "A' series processor a few months ago.  My PC was also not supported for W11.

After a W11 22H2 cumulative update installed, I got the yellow triangle and indicates the device cannot start or words to that effect.

I tried everything I can think of to no avail and reinstalled W10 on the machine.

One thing I did notice is that the graphics resolution seemed fine, but since I could not rectify the problem, that is why I clean installed W10.

I have zipped up and attached the driver you need for the ACPI\ASD0001 device you need, below.

You will need to manually install the driver since there is no exe file.

Download and unzip the file to its folder.

Do not do anything with the files in the folder.

Go to the device manager, click on the ACPI\ASD0001 device needing the driver.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers' option and browse to the driver folder that you unzipped.

Make sure that the Include subfolders box is checked and the driver will install

The system driver that won't install...I have gotten that on a couple of my AMD notebooks and what I did to resolve the problem was to hide the update from installing.

Run the Microsoft Hide Windows Update utility that I zipped up and attached below.

The utility will run and a window will search for uninstalled updates.

It should find the problematic  Advanced Micro Devices, Inc - System update.

Check the box to hide the update.

The utility will run again and report the problem is 'Fixed'.

Close the utility, restart the PC.

Go back to Windows update and you may see that it 'Needs attention.'

Try to install the update again, and it should disappear and not come back.

In conclusion, I was hoping I could clean install W11 22H3 in the hope that the W11 graphics driver issue went away, but since I assume that is what you have installed, you saved me a lot of unnecessary work.

I also assume you tried the latest graphics driver from AMD as well to no avail.  I did.

[markdf123]

Thank you very much Paul!

That solved the unknown device!

I will keep waiting and trying drivers until i find something that works.

I really appreciate your help!

I will probable try to install windows 10 and see how that goes. thanks again very much for your incite and experience!.

Mark

[Paul_Tikkanen]

You're very welcome, Mark.

Everything will work normally again on W10.

I don't understand it because I was running W11 on that PC for almost 2 years and then some stupid cumulative update in W11 22H2 this past summer wrecked the graphics.

Believe me, I tried every trick in the book to no avail.

Manually installing the drivers, uninstalling and reinstalling the graphics adapter and driver...nothing worked.