Post new question
Question
update to HP Pen Control not installing
Replies (25)
Reply
 
Intern
Posts: 20
Member Since: ‎03-09-2017
Message 11 of 26 (1,650 Views)

Re: update to HP Pen Control not installing

Thanks. I've updated HP Support Assistant, and now it isn't listing any pen update as being available. Perhaps my earlier attempt to install it was successful.

 

Al-Spectre-x360, I presume that you've installed the pen update? May I ask what version of "HP Pen Control" is on your system? Mine is 2.0.0.20

 

Tutor
Posts: 6
Member Since: ‎04-16-2017
Message 12 of 26 (1,647 Views)

Re: update to HP Pen Control not installing

Correct, 2.0.0.20

Intern
Posts: 20
Member Since: ‎03-09-2017
Message 13 of 26 (1,641 Views)

Re: update to HP Pen Control not installing

Thank you, I went ahead and marked your answer as the solution.

Honor Student
Posts: 4
Member Since: ‎08-05-2014
Message 14 of 26 (1,623 Views)

Re: update to HP Pen Control not installing

I have this version of Support Assistant, and these updates still don't work.  I tried downloading them as well, and they still dont work.

Top Student
Posts: 5
Member Since: ‎04-13-2017
Message 15 of 26 (1,614 Views)

Re: update to HP Pen Control not installing

I had to get on line through chat and have the technician manual load everything for me.  The HP Support version that corrects this problem hasn't been released yet, as far as I have heard.  Maybe sometime this week?

Tutor
Posts: 6
Member Since: ‎04-16-2017
Message 16 of 26 (1,517 Views)

Re: update to HP Pen Control not installing

Richard 79,

 

Did you update to HP Support Assistant Version: version 8.4.14.41 and was not able to install the Pen Control update 2.0.0.20?

 

How did the technician istall for you?

Student
Posts: 1
Member Since: ‎04-21-2017
Message 17 of 26 (1,495 Views)

Re: update to HP Pen Control not installing

Hello, I have the same exact problem.

 

Have updated to Support Assistant Version 8.4.14.41 and the Pen Control update will not install, it sits at 100% progress on the installation bar but nothing happens.

 

I have a Spectre360 x15, had it for a week and the first update cycle is stuck.

 

I haven't tried to uninstall the Pen Control app yet, I was hoping for a HP driven fix not a work around.

 

GGP.

Top Student
Posts: 5
Member Since: ‎04-13-2017
Message 18 of 26 (1,481 Views)

Re: update to HP Pen Control not installing

I got on line through HP chat, gave him control, and he manually installed the updates.

 

I believe they are having trouble with a conflict between HP Assist and Windows 10.

 

It took about 30 minutes on chat but the guy on the other end was very polite and helpful.  Since then, I haven't had any problems and the pen is working very well.  Not as responsive as the pen for my Surface but still, its a nice extra.

 

Hope this helps.

Top Student
Posts: 5
Member Since: ‎04-13-2017
Message 19 of 26 (1,480 Views)

Re: update to HP Pen Control not installing

I'm not sure what the tech did but I believe he had to uninstall HP Assist, clear my BIOS, reload my BIOS, install the updates, and then reinstall HP Assist.

 

But I was watchig re-runs on TV while he was doing it, so I wasn't paying that much attention.

Tutor
Posts: 10
Member Since: ‎07-12-2011
Message 20 of 26 (954 Views)

Re: update to HP Pen Control not installing

My HP Support Assistant is at that latest version level.  However, a new version of the HP Pen Control was released and the Support Assistant alerted me.  I tried to download/install it, but it hung during the install.  Actually, I believe that it installed, but the Support Assistant did not know it.  After looking at several complaints people had regarding this issue in the past, I decided to do what one of the support agents did for a client, install it manually.  I did that and it appeared to install.  Oddly though, the install program never tells you it is done.  That's probably why the Support Assistant hangs.  A second odd thing is that my WebRoot firewall caught HP Pen Control.exe trying to access the internet.  I decided to let it.  Is this correct behavior of that software?  The version of the latest HP Pen Control is 2.0.0.21

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation