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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- updated my driver and touch screen stop working

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09-03-2019 08:06 PM
now i have an HP 15-F222WM and it has been working with touch screen all the time am not ready to give up my touch screen cause i bought a touch screen now i need to know why cant HP correct this issue with an updated driver ccause it seems to be a problem which is not being corrected
09-06-2019 01:05 PM
Hi @youngsauce
Welcome to the HP Support Community.
Try re-installing the touchscreen driver -
1. In Windows, search for and open Device Manager.
2. Expand the Human Interface Devices heading.
3. The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.
4. Confirm the un-installation.
5. Restart the computer to reinstall the touch screen driver.
Also, try these steps to update the computer -
Step 1 Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 HP Support Assistant Updates -
1) In the search box, type and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Hope this helps! Keep me posted.
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Have a great day!
Asmita
I am an HP Employee