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‎01-06-2024 03:35 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9Y3AV)
Operating System: Microsoft Windows 11

Dear,

I have a HP universal USB-C Multiport hub. 

However, every screen that I try to connect with hdmi to this hub wil not connect.

 

If I put the HDMI cable into the laptop, the screens work perfect.

 

I've the most recently driver for the hub.

Does any one know what the problem could be?

Category:
1 REPLY 1

‎01-06-2024 11:37 AM

HP Recommended

@RubenK2 

 

Its specs   :  https://support.hp.com/us-en/document/ish_6297860-6297993-16

 

The problem is your machine ONLY has 1 hopeless  USB 3.2 Gen 1.0 Type-C port; 5 Gbps signaling rate (data transfer only; charging or external monitors not supported) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only-total 3), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter


Regards

 

BH
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