video io test failed

[Hakim47]

product; hp pavillon gaming 15 

Video IO Test

Test Version:1.0

Test ID:dd93e840-e4bc-4318-b143-a96cadee7fd1

Start Time:19/08/2024 16:29

Execution Duration:00:00:21.1998301

Result:FAILED

Error Code:1

[Raj_05]

Hi @Hakim47,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "Video IO Test failed" error with your HP Pavilion Gaming 15 and the specific error code (1) suggests an issue with the video output or input components of the system, such as the display or GPU. Here are a few steps you can try to troubleshoot the problem.

Check for Driver Issues

• Update Display Drivers: Outdated or corrupted display drivers are a common cause of video issues. Go to Device Manager > Display Adapters, right-click your GPU, and select Update driver. You can also update drivers via the HP Support or your GPU manufacturer’s website (NVIDIA, AMD).
• Roll Back Drivers: If the issue began after a recent update, you might want to roll back the driver. Go to Device Manager > Display Adapters, right-click your GPU, and select Properties > Driver tab > Roll Back Driver.

Check External Monitor

• Connect your laptop to an external monitor or TV via HDMI. This will help determine if the issue is with the built-in display or GPU. If the external monitor works fine, the issue could be with your laptop’s screen or video ribbon.

Run Additional Diagnostics

• Run HP’s Hardware Diagnostics from the BIOS or HP Support Assistant to check for any hardware-related issues, particularly for the GPU or display.
  • Restart your laptop and press F2 to enter System Diagnostics.
  • Run the Video or Graphics tests.

Check for Software Conflicts

• Ensure no applications are interfering with the GPU, such as screen recording software or third-party graphics utilities.

BIOS Update

• Make sure your BIOS is up-to-date, as BIOS updates can sometimes fix hardware communication issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support