• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP 17.3 inch Laptop PC 17-cp0000 (2Q7W9AV)
Microsoft Windows 11

Hi there,

I bought new HP Laptop 17-cp0176ng and thought, I can link it with USC-B-Hub to have a 1-pluf-option to shift my Monitor / with a single plug and easyly change that equipment with my work laptop for mobile work at home.

I was aware, that this laptop can not be charged via USB-C, but the rest should work. But it didn`t.

 

I connected and DELL Hub and Keyboard / Mouse / Printer / LAN were recognised well.
So far so well.
But the HDMI-Signal doe not pass - Monitor will not the linked via the USB-C-Port.

I also tried with a HDMI-USB-C-Adapater directly, but also that was HMDI signal did not pass.

First searching the internet I learned a lot about "Alternate Mode" of USB-C and that it might cause in USB-Cable or USB-C-Plugs, what shall work or not.

HP Support peolple told me, that the Laptop 17-cp0176ng does not support any USB-C-Hubs oder -Ports.
But this seems not to be totally true, because LAN / Keyboard / Mouse / Printer / USB-Stick - all are linked with that HUB, only HDMI is not.

Does anyone have any idea to get HDMI linked, too?

I know, there is a HDMI-Port on that Laptop and it works well.
So the 2-plug-solution does work properly. Anyhow I'm still looking for the 1-plug-solutions - if there is one.

Does anyone have an idea for that.


Many thank and kind regards
Besch


 

1 REPLY 1
HP Recommended

@Besch 

 

Its specs

 

           https://support.hp.com/my-en/document/c08134016

 

It has a hopeless USB-C port: SuperSpeed USB Type-C® 5Gbps signaling rate which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter


For more connectivity, please use


                         True Universal Docking Stations

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.