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- water spilled onto laptop keyboard

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04-29-2016 01:45 PM
I recently spilled water on my keyboard. Two diagonal rows of letters/numbers do not work: 1,Q,A,Z and 3,E, D, C. Tried taking apart as much of the case as I could, (no visible water inside) and blowing warm - not hot - air as far in as I could. No help. Any ideas on the problem or the cure?
04-30-2016 10:15 AM
Hello;
Allow me to welcome you to the HP forums!
I read your post about spilling water onto your laptop and wanted to help.
Here are some troubleshooting steps you can try: You Just Spilled Water Or Coffee On Your Laptop - Here's What You Should Do
However, if those don't get everything working again, then the water did some permanent damage inside the laptop and the only way to correct that is to take it to an HP Service Center to have them disassemble it, run diagnostics, and see what needs to be repaired or replaced.
Here's some information on the Service Centers: HP Notebook PCs - Using a Certified HP Service Center to Repair a Notebook PC | HP® Customer Support
Good Luck
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I am a volunteer and I do not work for, nor represent, HP