webcam doesn't work

[David-1977]

My webcam HP Truevision HD doesn't work in Windows 10

[Riddle_Decipher]

@David-1977 here's a few steps to resolve the issue, start with checking for the webcam kill switch (if available on your model) and ensure its turned on,

That said, If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.

If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[David-1977]

Thank you for your help. 

The Device is not in the list of Device Manager. So I can not remove it. And I have already scanned for hardware changes but he does not find the device.

[Echo_Lake]

@David-1977
Thank you for posting back, 

Let's perform Microsoft system restore, System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected. Click here: https://support.hp.com/in-en/document/c03327545

If problems persist, the webcam might have become unplugged internally, and the computer might require service to correct the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[David-1977]

System Restore is not the solution. I have don that already. I'm sorry 😉

Strange is the webcam is ok when I use Cisco Webex. But when I use Skype or MS Teams he doesn't work.

Maby is this a usefull for finding a solution?

[Echo_Lake · Accepted solution]

@David-1977

Thank you for posting back. 

Your webcam must be selected as the video capture device in your webcam software. If the computer has multiple video input sources, your webcam software might be connected to something other than your webcam.

To select the webcam as your video source, open your webcam software and look for a video camera, video source, or video caption in the software's properties or preferences. 

1. In Windows, search for and open Skype.

2. In Skype, click Tools, and then click Options.

3. Click Video Settings from the left side of the page.

4. Select the name of your webcam from the Select webcam list.

   

5. When the video displays in the pane, click Save. Restart the computer to correct webcam problems.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[David-1977]

It works, Super!!! Thank you very much!

[Echo_Lake]

@David-1977

Thank you for posting back. 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day! Stay safe