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rinoa90
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webcam is very terrible

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X360 14c
Chrome OS

Hello everybody
I have had this Chromebook X360 14c for about a week now.
The only flaw is the webcam, a lot of noise!
In the online reviews from the videos it seemed to be good, do you know if it's really poor or if it's a hardware defect?
Thank you

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praveenbv
HP Support Agent
HP Support Agent
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Hi@rinoa90, Welcome to the HP Support Community!

 

I understand Static Noise Is Heard During Meeting When Using the Internal Microphone and Webcam

 

 

Do you mean the noise does not appear when the headphones are connected? If yes, the issue seems to be the speakers, and the best way to resolve issues with the speaker is to ensure the device is updated, here's how you can update your Chromebook:

 

Thought, your Chromebook automatically checks for and downloads updates when connected to Wi-Fi or Ethernet, if that didn't happen:

Finish an update

  1. When your Chromebook downloads a software update, at the bottom right, look for the "Update available" notification.
  2. Select Restart to Update.
  3. Your Chromebook will restart and update.

Note: To learn more about the newest Chromebook features, in the "Update available" notification, select Learn more about the latest Chrome OS update.

If you use your Chromebook at work or school:

  1. When your Chromebook downloads a software update, at the bottom right, the notification will be colored:
    • Blue: An update is recommended.
    • Orange: An update is required.
  2. Select Restart to update.
  3. Your Chromebook will restart and update.

Check for updates yourself

  1. Turn on your Chromebook.
  2. Connect your Chromebook to Wi-Fi.
  3. At the bottom right, select the time.
  4. Select Settings .
  5. At the bottom of the left panel, select About Chrome OS.
  6. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
  7. Select Check for updates.
  8. If your Chromebook finds a software update, it will start to download automatically.

Note: If your Chromebook uses your phone's internet connection or its own mobile data, you'll get an alert about how much mobile data it needs to update. You can then stop or continue with the update.

 

If your system update won’t download, try the steps below. Test your Chromebook after each step to see if the problem is fixed.

  1. Turn off your Chromebook, then turn it back on.
  2. If you have trouble with your phone or Chromebook's mobile data to update your system, disconnect from the phone or mobile data. Connect to Wi-Fi or Ethernet instead.
  3. Reset your Chromebook.
  4. Recover your Chromebook.

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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rinoa90
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I badly explained myself. The problem is in the video quality. There is a lot of digital noise, the image is very grainy. I have contacted support and it is a hardware problem. Thank you

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praveenbv
HP Support Agent
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Hi@rinoa90,

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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rinoa90
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I got a new chromebook two days ago. same problem, really poor video quality, very grainy 😞
I don't think it's bad luck, is it possible that the quality is so low?
I post a video where from 1:07:40 to 1:08:00 you can see the quality during one of my work sessions. the room was with artificial light, but well lit.

 

https://youtu.be/FUlJK3hQGKQ

17 Febbraio 2021 Per il ciclo Andar leggendo Presentazioni di libri coordinate da Liliana Moro e Sara Sesti su piattaforma Zoom a cura di Anna NovelliniSi di...
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rinoa90
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Video made with the webcam 

 

https://youtu.be/sZZoDEiJK7w

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praveenbv
HP Support Agent
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Hi@rinoa90,

 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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