webcam not working

[acchar21]

I have just noticed my camera is not working on my laptop. Also the webcam security cover doesnt seem to work either (I can usually press a button and a the webcam will be covered, but this doesnt happen anymore). 

I have tried everything I can see on the windows help-page. I cannot find the camera listed on device manager, even when I click "scan for hardware changes".

My computer hinge was fixed at a shop around a week ago, so was wondering whether it may have something to do with that? I dont think I have tried to use the webcam since receiving my laptop back. And whether I would be able to get it on the warranty for the repair that was carried out? 

[Dilip_18 · Accepted solution]

Hi@acchar21,

Welcome to the HP Support Community! I'd like to help!

I understand you are experiencing webcam issues with the HP Envy x360 Laptop.

To use your webcam, simply slide the privacy camera switch on/off on the right side of your HP Notebook PC or press the webcam shutter key.

Open Device Manager. Navigate to Imaging devices. If there is no imaging device, then no camera modem is configured or there may be a camera hardware failure. Then right-click Imaging devices and select Scan for hardware change.

Try the steps recommended below and check if it helps.

1. Open “Settings -> Privacy -> Camera.”
2. At the top, look for “Camera access for this device is on.”
3. If it is off, click the “Change” button and turn it on.
4. Under that, check for “Allow apps to access your camera” and make sure it is On.
5. Next, look at “Choose which apps can access your camera.” Make sure apps you want to use with your camera are enabled.
6. Re-enable the device.

Also, try running the hardware diagnostics test on your PC and check if the webcam on your PC is functioning correctly.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 

- Try reinstalling the Webcam driver from Device Manager

 - Select the Start button, type Device Manager, and select it from the list of results.
- Look for Camera or Imaging Device and expand the List
- Look for Camera driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.

- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Camera driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

If issue still persist then you can try doing Reset PC Keep my files from windows to resolve the issue.

The repair warranty should cover this Webcam issue as this issue appeared after the repair on the Hinges.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Davey44]

HP Pavilion Laptop PC 14-dv0000 (46P34AV) - this laptop seems not to have a working camera, despite the evidence of my eyes - which shows the little EYE peering at me! What's going on? Help please?

[Dilip_18]

Hi@Davey44,

Welcome to the HP Support Community! I'd like to help!

I understand you are experiencing webcam issues with the HP Pavilion Laptop.

To use your webcam, simply slide the privacy camera switch on/off on the right side of your HP Notebook PC or press the webcam shutter key.

Open Device Manager. Navigate to Imaging devices. If there is no imaging device, then no camera modem is configured or there may be a camera hardware failure. Then right-click Imaging devices and select Scan for hardware change.

Try the steps recommended below and check if it helps.

1. Open “Settings -> Privacy -> Camera.”
2. At the top, look for “Camera access for this device is on.”
3. If it is off, click the “Change” button and turn it on.
4. Under that, check for “Allow apps to access your camera” and make sure it is On.
5. Next, look at “Choose which apps can access your camera.” Make sure apps you want to use with your camera are enabled.
6. Re-enable the device.

Also, try running the hardware diagnostics test on your PC and check if the webcam on your PC is functioning correctly.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 

- Try reinstalling the Webcam driver from Device Manager

 - Select the Start button, type Device Manager, and select it from the list of results.
- Look for Camera or Imaging Device and expand the List
- Look for Camera driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.

If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Camera driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

If issue still persist then you can try doing Reset PC Keep my files from windows to resolve the issue.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Davey44]

Thank you for your suggestions. I have tried each and every one without success. There is NO slide or key to PRESS on this laptop. The only message I get when I do get a response from the system checker is (words to the effect): No camera found.
Although the computer shows evidence of the 'all seeing eye' on the top of the screen frame, and being assured by the sales support guy in PC World that it had a webcam, I suspect that no camera is fitted, or if it is, then there is no support hardware or software installed to enable it to work. Thanks.

BTW, is there any way to check what the specification says about this laptop?