webcam software

[petersago]

my webcam not working so went to device driver and it is not there atal. No software or drivers whatso ever. Where do i go to get the right software for the computer to make the webcam work

[The_Fossette]

@petersago,

Welcome to the HP Support Community!

Have you checked the webcam with Windows camera app or with Skype?

I recommend you follow the below steps and check if it helps.

1. Go to the HP Customer Support - Software and Driver Downloads  page.

2. If a Let's identify your product to get started page displays, click Laptop or Desktop.

3. Type the model name for your computer in the Or, enter your serial number field, and then click Submit. For example, type Pavilion HPE h8-1360t Desktop, and then click Submit.

   

4. If a Matching products web page opens, select your model number from the list.

5. The software results page for your computer displays with the default operating system selected. If you need to change the operating system, click Change, select your version, and then click Change.

   NOTE: 

   If you cannot find the operating system you want in the list, HP does not have drivers for that operating system.

   

6. From the list of available software and driver categories, find the webcam driver.

   • If a webcam driver update is available from HP, download the file to your computer and install the software according to the instructions on the webpage. After updating, restart the computer, and then try using your software again. If the problem persists, continue using these steps to install a generic Windows USB video driver.

   • If a webcam driver is not available from HP or you cannot access the Internet, continue using these steps to install a generic Windows USB Video driver.

7. In Windows, search for and open Device Manager.

8. Double-click Imaging Devices to expand the list of webcam drivers.

   

   • If there is no imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document.

   • If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam-101 or Microsoft USB Video Device driver. Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps.

9. Right-click the name of the webcam in the Images Devices category (HP Webcam-101 or Microsoft USB Video Device), and select Update Driver Software.

10. Click Browse the computer to select a specific USB Video Device driver.

    Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.

    

    Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.

11. On the Webcam Properties window, select Update Driver....

12. Select to Browse the computer for the desired driver.

13. Click Let me pick from a list of device drivers on my computer.

14. Remove the selection from Show compatible hardware.

15. Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.

16. Click Next to install the webcam driver.

17. Allow the installation of the USB Video Device, and then click Close.

18. After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[petersago]

thx for your reply but unfortunately i have found out from being on the micosoft help desk with remote help that the d  drive was infected at some point and the virus has done its deed. have done a factory  reset 3 times and thats how we found out the problem. With microsoft for 4 and  half hours and the only solution was to get a system recovery image disc to replace the bad partition on the computer. As well as the webcam software being completely damaged beyond repair alo the windows 11 was damaged too so i have no other option. Have found the disc to buy for my laptop that corresponds with the serial number and i think i may go down that road. Only found this out today so dissappointed to say the least

[The_Fossette]

@petersago,

Thank you for keeping me posted.

If any other questions arise, please feel free to write back to me.

Cheers!

[petersago]

thats cool, any freebies

[The_Fossette]

@petersago,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.