when i use the touchepad on my lap top the screen flickers

[afekeki]

i have a HP notebook 15-dy1079ms , i recently installed a driver as the card reader was not working, from the official hp support website, but ever since then, when i use the touchpad the screen flickers and flashes. i uninstalled the driver and rebooted the device but the issue continues.

[Elohi_NR]

Hi @afek,eki

Welcome to the HP Support Community!

I understand when you use the touchpad, the screen keeps flickering on your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Does the issue persist in BIOS?

As you mentioned that, when you use your touchpad the screen keeps flickering on your laptop.

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

Try performing a BIOS default on your PC and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes.
6. Follow the prompts to restart your computer.

Update the bios and see how it goes. Click here and select the current OS you are using and update the latest bios. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @afekeki,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Elohi_NR]

Hi @afe,keki

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.