white dots on display

[sripadhvarma]

Iam having white dot issue in the screen when,I turn on the computer can you please fix this. coz I am worried,please do consider my problem and solve it

[Max3Aj]

@sripadhvarma, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand how concerning it can be to see white dots on your laptop screen. Let’s work together to identify and resolve the issue.

Possible Causes of White Dots on Screen:

White dots can appear due to:

• Stuck or dead pixels
• Display panel damage
• Graphics driver issues
• External pressure or heat exposure

Steps to Troubleshoot:

Update Graphics Drivers

Outdated or corrupted drivers can cause display anomalies.

• Go to HP Support Assistant or manually update from: Official HP® Support
• Select your laptop model and update the graphics driver and BIOS if available.

Perform a Hard Reset

Sometimes, a hard reset can help clear temporary glitches.

Steps:

1. Turn off the laptop.
2. Disconnect all peripherals and power adapter.
3. Press and hold the power button for 15 seconds.
4. Reconnect power and turn it on.

Run HP Hardware Diagnostics

Use HP’s built-in diagnostics to test the display.

• Press Esc during startup, then F2 to enter diagnostics.
• Run the Display Test and note any errors.

Check for Physical Damage

If the dots are persistent and don’t change with software tests, the screen may have physical damage. In that case, please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - India | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode)

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support