white spot on my laptop screen

[san-123]

There are some white spot in my laptop screen. One small  bright spot  and five more little spot are there in screen. My laptop is in warranty and only 12 days are left in warranty. So I want to know that my laptop screen will be recovere in warranty. Now these spot are small but it get large in upcoming days.

[A4Apollo]

Hey there! @san-123, Thanks for stopping by the HP Support Forums!

I understand you have display issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Does the issue persist in BIOS?

As you mentioned you see white spots on the screen.

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

Try performing a BIOS default on your PC and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Also, Uninstall the graphics driver from device manager and install the latest drivers and BIOS using HP support assistant.

Refer this article to know more information about using HP support assistant.

Refer this article to further troubleshoot display issues with your PC.

If you see the white spots in BIOS, it is certainly a hardware issue with your PC. As you mentioned your laptop is still under warranty.

If there are no physical damages occurred to your PC. The laptop would be serviced under warranty.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[san-123]

Thanks for reply to my message.

But there is no problem about bios setup it is due to dead pixel in display .

Also, there is no physical damage in my laptop. But , according to your message I went my nearest hp service centre .But they said me that , we don`t recovere display in warranty  becuase in display there are only spot . And now there are seven spot on screen.

Please help me .Because only 10 days are left in warranty.

[A4Apollo]

@san-123, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned the issue does not persist in BIOS and you see a pixel on the screen.

HP uses the following set of criteria when damaged LCDs are submitted for warranty coverage.

   note:

All LCD panel defects should be examined at the highest possible resolution using both the brightest and darkest possible backgrounds, as some sub-pixel failures may not be readily visible under certain conditions.

For dots always on or off:

•720p, HD, SD, SD+, SVGA, VGA, WSVGA, WXGA, and XGA Panels, <1.05M pixels

•6 or more dots in any combination and any color that are always on or off

•Any 2 dots within 25mm of each other that are always on

•Any 2 dots within 15mm of each other that are always off.

If the pixel is below 1.05mm the screen should be replaced under warranty.

Refer this article to know more information about pixel policy.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[san-123]

Hi team,

According, to your message my laptop display should recover in warranty. But, this hp service Named (Igor Global Services India Private Limited) Address: 2nd floor, Haloti house,, Juhu Chandan Society, Jambli Naka, Thane West, Thane, Maharashtra 400601 , not ready to repair in warranty.They said we don`t reapir in warranty.

I have also raised my complain to in.ced@hp.com  . But i don`t get any reply.

So, what should my next step.

please give me a suggestion so that my display will repair.

Now, i am very disapointed  with hp service.

[A4Apollo]

Hi! @san-123, It's great to hear from you again.

I appriciate your efforts for writing back to us.

As you mentioned the service center is not ready to repair the laptop under warranty.

Did you contact HP phone support and describe the issue?

If you have not contacted phone support, please contact phone support and they should be able to arrange the service for your laptop.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!