12-03-2018 12:21 PM
In Windows 10 HDMI device is not working whenever i plug in HDMI cable error message "projector not found" my current graphics drivers are AMD Radeon HD 6650M & AMD M880G with ATI Mobility Radeon HD 4250.
Upgraded from windows 7 to Windows 10, Windows 10 is installed drivers for the AMD Radeon HD 6600M & AMD h ATI Mobility Radeon HD 4250.
In Device Manager it is showing Installed the Graphic Card Drivers for AMD Radeon HD 6600M & AMD h ATI Mobility Radeon HD 4250.
But When Rightclick on the Deskop and See Display Seetings - Advanced Dsplay Settings here it is showing Microsoft Basic Display. why it is using Microsoft basic Display Drivers Here, even the Device Manger shows the Correct AMD Drivers are loaded
i tried installing the drivers for AMD , but still it is not working, I want to use the HDMI Port on My laptop .
Thakns & Regards
12-05-2018 07:17 AM
Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you need assistance with graphics drivers for your HP Notebook. Don't worry we'll work together to help you find a solution.
To provide you with an accurate solution, I'll need a few more details:
What exactly seems to be an issue with the computer? Use this link to find it: https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Did you install a retail version of Windows or OEM version of Windows.
Have you tried to update the drivers either using Windows update or using HP Support Assistant?
Have you tried to uninstall and reinstall the HP Support Assistant?
In the meantime, let's try these steps here:
Let's start off by performing a Hard reset on the notebook:
Before power resetting your computer, do the following:
Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.
Turn over the computer and look for a battery compartment door.
If there is a battery compartment, use the steps in Reset a laptop with a removable battery.
If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.
I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.
Once done, restart the computer and check.
Next thing, I would suggest here is to Run Windows Updates troubleshooter -
Download and install the troubleshooter from this link.
Now try to perform a Windows update:
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
If the issue persists, I would suggest here is to uninstall the display drivers from device manager:
Use shortcut keys Win + X on Windows 10
Select Device Manager.
Expand the entry. Right-click the problematic device and select Uninstall device.
You may need to check the option Delete the driver software for this device, and then click the Uninstall button.
Now restart the computer and then update the Bios, and graphics card drivers from our HP support website, using this link.
If the issue persists, I would suggest here is to uninstall the HP Support Assistant from the control panel and then reinstall the latest version.
Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
If the issue persists, I would suggest here is to download and install the latest display drivers from the manufacturer's website.
I would recommend you go ahead and download and install AMD detect tool -Click here
Once you have downloaded the AMD detect tool on your PC, please go ahead and uninstall thee display drivers from Device manager.
Once done, restart the computer and then double click on the AMD detect file which you have saved and click on Run, follow the procedure to install the display drivers.
Once done, restart the computer and check how it goes.
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
that said, If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee
05-22-2019 11:40 PM
I really do not understand why these HP Employees give robotic replies and no solutions. By now 2019 you should know that WIN 10 does not support the said drivers. It is useless as there are legacy drivers and no support or upgrades are given from either AMD or Microsoft.
You have to revert to WIN 7 and keep it there till 14th Jan 2020 as after that even WIN 7 will cease to get any support from Microsoft.
HP employees, please stop misleading customers.