windows hello face is not working

[darkprincemohit]

 

[Dragon-Fur]

@darkprincemohit 

Find out what kind of camera you have:

Control Panel > icon view > Device Manager 

Open Cameras

You are looking for a high-grade IR camera

Another quick way to check whether the computer thinks it can do this:

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

Open Support Home

Enter the name of your device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

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[darkprincemohit]

Thank you for your reply

Camera is HP Truevision HD

[Dragon-Fur]

@darkprincemohit 

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@darkprincemohit wrote:

Thank you for your reply

Camera is HP Truevision HD

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Rats.

That won't do it.

Sorry, sometimes the answer is No.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.