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Windows 11 Support Center. -
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Welcome to the HP Community Forum.
Specifications do not list this model as having the required "IR" camera / webcam.
IR camera is a specialty device and is not standard on all computers.
14-dw0069tu Product Specifications
Webcam | HP Wide Vision HD Camera with integrated dual array digital microphone |
References / Resources
Known Solutions:
HP PCs - Troubleshooting Windows Hello Face Recognition
Method - Check your computer to find the type of camera
Control Panel > icon view > Device Manager
Open Category Cameras
Look for an entry that includes “ IR ” as the type of camera
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
HP Pavilion x360 Laptop - 14-dw0069tu
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
HP Recommended
Welcome to the HP Community Forum.
Specifications do not list this model as having the required "IR" camera / webcam.
IR camera is a specialty device and is not standard on all computers.
14-dw0069tu Product Specifications
Webcam | HP Wide Vision HD Camera with integrated dual array digital microphone |
References / Resources
Known Solutions:
HP PCs - Troubleshooting Windows Hello Face Recognition
Method - Check your computer to find the type of camera
Control Panel > icon view > Device Manager
Open Category Cameras
Look for an entry that includes “ IR ” as the type of camera
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
HP Pavilion x360 Laptop - 14-dw0069tu
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
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