wonky touchpad

[LTW1950]

This is an intermittent problem.  For no reason, the mouse pad just goes dead.  this happened about 6 months ago.  I eventually updated the driver and it was ok for a while.  Its happening again.  Drivers just don't go bad.  Is there something I'm missing?  I read some on line tips that say to go to the mouse and touchpad settings.  there are no settings for the touchpad.  I went to the device manager and it's missing there too.  it's like it never happened.  if the hardware was bad it would be listed and marked that its not functioning.  interestingly enough, I can still use my mouse and touchscreen.

[Riddle_Decipher · Accepted solution]

Greetings! @LTW1950

Drivers sometimes, they do go bad during an improper or incorrect update that conflicts with the existing touchpad drivers, and I recommend we reinstall the drivers to fix the issue because a fresh driver should take care of this facade:

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

• 1.   Click on Start and type ‘Device Manager’.
• 2.   Click Device Manager.
• 3.   Click + sign next to Mouse.
• 4.   Right-click on mouse entry and choose "uninstall".
• 5.   Restart your computer.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on the post you feel, helped you the most, 

Have a great day!

[LTW1950]

Hi Folks!!  I'm back, and so is my problem.  For no reason, my touchpad disappears off the face of the earth.  Not only does it quit functioning, but it disappears from the hardware configuration in the device manager.  this makes it impossible to uninstall the drivers as previously advised.  I downloaded a new driver from the support page and executed it.  No go.  I  rebooted several times.  Any advice about going to the settings or device manager is useless to me.  It's as though it doesn't exist.  I downloaded the hardware diagnostic tool.  It was showing me boxes to use my touchpad and test the clicking.  I couldn't use that either.  What I don't understand is why this could operate normally for seeral weeks, then goes dead.  I'm open to any and all ideas.

thanks

tom

[Riddle_Decipher]

@LTW1950 Welcome back! If the intermittent issue occurs while you are on the BIOS (access the screen by tapping F10 during a restart) it could determine if this is either a hardware or a software issue, please try the steps and get back to us with the result.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on the post you feel, helped you the most, 

Have a great day!

[LTW1950]

The issue isn't intermittent anymore.  it's just dead.  I went to the bios area and tried it.  No dice.  I reset my computer, still dead.  I think you're right.  I'm thinking hardware.  What say you?

[Riddle_Decipher]

@LTW1950 I say you are right about me being right if that made sense! 😉

This does seem to be a hardware malfunction, and I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, is yes? please send me a private message with the region you are contacting us from,

here's how private messages work: Click here for details. 

[LTW1950]

I was just on the message board on a similar computer and someone else was having the exact same issue.  The advisor on that board advised the person to upgrade the bios.  they did and it worked.  I tried it and it worked for me too.  I'm declaring this the end of the issue.  if it happens again, I'll know what to do.

[Riddle_Decipher]

@LTW1950 That's awesome, I thought we did that already when we reinstalled the drivers, I'm glad you did.

And yes, please feel free to tag me or write back to us if you need anything else.

Have a good day

(Please mark your post as the solution to help others find the same solution)

[LTW1950]

I don't know what that means, to mark the post as a solution.  Is there a button that I'm missing?  

[Riddle_Decipher]

@LTW1950 That's alright, I see that the solution has already been marked earlier in our first conversation, that's why it's not available anymore,

It's been taken care off, that said, I hope you have a good day, ahead.