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GabeFromNJ
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Message 1 of 2
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15-DY1xxx Wifi card is lagging and Timing out (Realtek)

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HP 15-DY1xxx
Microsoft Windows 10 (32-bit)

I know there was a huge issue with the wifi card in these. I've been searching the site for a million different solutions but I haven't found any that work. I rolled back drivers, updated... All the usual stuff. I use VOIP and no one can understand me. I pinged google 50 times and about every 7th or 8th result is a time out or 1200+ms ping. Its not the network because I am using another laptop that has pings less than 20ms. I just purchased this for work since we are at home. I really need to get this to work... Come on HP.

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@GabeFromNJ

 

Welcome to the HP support community.

 

Here's a few things you need to do, to resolve this issue once and for all: 

  • Disable all firewalls and antivirus programs including windows ten's own firewalls and antivirus programs. 

  • try safe mode with networking to check if the Internet connection is fast there. Try both wired and wireless options. 

  • Link for safe mode with networking is given in my earlier post. Please try that. 

  • Uninstall the existing network adapters and update the bios chipset and network adapters (both wired and wireless) from this link : click here to find and install the same 

  • Please try to change the router's broadcasting channel to another value. try different working channels. that might help for WiFi only. 

  • Try performing a clean boot in windows 10 using this link: Click here for steps 

  • Try this link fixing network connections in windows 10: Click here 

  • Then create a new user profile and try to connect both through WiFi and using a wired connection. 

  • Then as a last ,resort try to perform a system recovery to factory setting and check if this helps after backing up all your files. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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