cancel
Showing results for 
Search instead for 
Did you mean: 
Mutchinator
Level 1
11 9 0 1
Message 1 of 4
172
Flag Post

15t-da100 Painfully Slow WiFI

HP Recommended
15t-da100
Microsoft Windows 10 (64-bit)

Hi - i have a 15t-da100 - with Realtek RTL8723DE 802.11b/g/n PCIe Adapter.  Performance on 802.11N is horrible - anywhere from 3mb to 30mb download/25 download (using speed test).  I am 15 feet from wireless router and only have 2 bars.  Other computers perform well.  Updated drivers, etc and still poor performance.  Unsure if this is hardware related at this point.

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,592
Message 2 of 4
Flag Post
HP Recommended

@Mutchinator,

 

I reviewed your post and I understand that you are facing issues with the Wireless connection speed.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the speed you are getting on other devices?

Have you checked the Internet connection speed disconnecting all other devices?

What is the make and model of your router?

 

While you respond to that, I recommend you follow the below steps and check if it helps.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

0 Kudos
Mutchinator
Author
Level 1
11 9 0 1
Message 3 of 4
Flag Post
HP Recommended

Hi - sorry for delay.  I reset and disabled power management.  Download is 27mb; on another machine (I forced to 2.4gHZ 802.11n to match the HP) I am getting 120mb.  The other day I was seeing 4mb at times.  Signal varies between 2-5 bars and there is nothing in way of router - I am within 15 feet.

0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,061 1,093
Message 4 of 4
Flag Post
HP Recommended

@Mutchinator

Thank you for posting back.

 

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays.
  5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

  • The Wireless Module Test takes 30 seconds to complete.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation