17z laptop

[salamanda2]

why does my z17 -ca100 laptop only have 1 antenna  ?  I should be able to upgrade a 2x2 wifi card but i only have 1 antenna in the computer

[The_Fossette]

@salamanda2,

I reviewed your post and I understand that you want to know whether you can upgrade the wireless card to 2x2.

Don’t worry, I assure you I will try my best to get this sorted.

Have you opened the laptop and checked the available antennas?

Meanwhile, you can go ahead and install a 2x2 wireless card on the computer and it should work fine, however, you will not be able to get the benefits of dual antennas available on a 2x2 card.

I hope that answers your question and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[salamanda2]

main concern is why don't I have 2 antennas ? HP parts told me I could upgrade to the 2x2 but there is only 1 antenna . I didn't notice at the time I was getting a 1x1 and I must not have clicked the 2x2  .But still I should have 2 antennas . Now what  The 2x2 card is suppose to me much faster

[The_Fossette]

@salamanda2,

You can leave one antenna disconnected and connect one antenna.

Cheers!

[salamanda2]

You don't understand  I only have 1 antenna I should have 2 , do u get it now

[The_Fossette]

@salamanda2,

What is the product number for your computer?

Cheers!

[salamanda2]

17z-ca100

[salamanda2]

I wrte everything about the laptop and you ask me foolish questions and don't answer what I ask  .No wonder hp is in trouble .The support sucks

[salamanda2]

flow the conversation and what the problem is im having   , I have 1 antenna and it should have 2

[The_Fossette]

@salamanda2,

I need the product number of your computer and not the model.

Follow the steps in the below article to find the product number.

https://support.hp.com/us-en/document/c03754824

Cheers!