cancel
Showing results for 
Search instead for 
Did you mean: 
salamanda2
New member
6 5 0 0
Message 1 of 10
437
Flag Post

17z laptop

HP Recommended
17z-ca100

why does my z17 -ca100 laptop only have 1 antenna  ?  I should be able to upgrade a 2x2 wifi card but i only have 1 antenna in the computer

Tags (1)
9 REPLIES 9
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,602
Message 2 of 10
Flag Post
HP Recommended

@salamanda2,

 

I reviewed your post and I understand that you want to know whether you can upgrade the wireless card to 2x2.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you opened the laptop and checked the available antennas?

 

Meanwhile, you can go ahead and install a 2x2 wireless card on the computer and it should work fine, however, you will not be able to get the benefits of dual antennas available on a 2x2 card.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
salamanda2
Author
New member
6 5 0 0
Message 3 of 10
Flag Post
HP Recommended

main concern is why don't I have 2 antennas ? HP parts told me I could upgrade to the 2x2 but there is only 1 antenna . I didn't notice at the time I was getting a 1x1 and I must not have clicked the 2x2  .But still I should have 2 antennas . Now what  The 2x2 card is suppose to me much faster

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,602
Message 4 of 10
Flag Post
HP Recommended

@salamanda2,

 

You can leave one antenna disconnected and connect one antenna.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
salamanda2
Author
New member
6 5 0 0
Message 5 of 10
Flag Post
HP Recommended

You don't understand  I only have 1 antenna I should have 2 , do u get it now

 

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,602
Message 6 of 10
Flag Post
HP Recommended

@salamanda2,

 

What is the product number for your computer?

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
salamanda2
Author
New member
6 5 0 0
Message 7 of 10
Flag Post
HP Recommended

17z-ca100

Was this reply helpful? Yes No
salamanda2
Author
New member
6 5 0 0
Message 8 of 10
Flag Post
HP Recommended

I wrte everything about the laptop and you ask me foolish questions and don't answer what I ask  .No wonder hp is in trouble .The support sucks

Was this reply helpful? Yes No
salamanda2
Author
New member
6 5 0 0
Message 9 of 10
Flag Post
HP Recommended

flow the conversation and what the problem is im having   , I have 1 antenna and it should have 2

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,602
Message 10 of 10
Flag Post
HP Recommended

@salamanda2,

 

I need the product number of your computer and not the model.

 

Follow the steps in the below article to find the product number.

 

https://support.hp.com/us-en/document/c03754824

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation