2019-04 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4493440)

[alexluthorug]

2019-04 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4493440)

cant update please help 

[Sneha_01]

Hi @alexluthorug,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble installing the April 2019 Cumulative Update for Windows 10 Version 1709 (KB4493440), there are several steps you can try to resolve the issue:

1. Run Windows Update Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Windows Update and run the troubleshooter. Follow the prompts and apply any fixes it suggests.

2. Check for Disk Space

• Ensure you have enough free disk space on your system drive (usually C:). Insufficient space can cause update failures.

3. Manually Download and Install the Update

• Visit the Microsoft Update Catalog and search for KB4493440.
• Download the appropriate update file for your system (x64-based systems in your case).
• Double-click the downloaded file to install it manually.

4. Clear Windows Update Cache

• Open Command Prompt as an administrator:
  • Press Win + X and select Command Prompt (Admin) or Windows PowerShell (Admin).
• Stop the Windows Update service:
• Delete the SoftwareDistribution and Catroot2 folders:
• Restart the Windows Update service:
• Try updating again.

5. Check for System File Corruption

• Open Command Prompt as an administrator:
  • Press Win + X and select Command Prompt (Admin) or Windows PowerShell (Admin).
• Run the System File Checker (SFC) tool:
• After the scan completes, restart your computer and try updating again.

6. Perform a Clean Boot

• Press Win + R, type msconfig, and press Enter.
• Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
• Go to the Startup tab and click Open Task Manager.
• Disable all startup items and restart your computer.
• Try to install the update again.

7. Update Drivers and BIOS

• Ensure your hardware drivers and BIOS are up to date, as outdated drivers can sometimes cause update issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support