240 bluetooth mouse led not showing any light and cannot pair.

[Brooke5118]

I have just bought the 240 mouse today and but the battery in but the led on top of the mouse is not working at all. I tried to reset it and put it into pairing mode but the light will not work and nothing can discover it. It is apparently out of warranty so i cannot get help elsewhere for this. 

Any help will be greatly appreciated!

[Kuroi_Kenshi]

Hi @Brooke5118,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your mouse!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try the following steps:

Check the Battery & Battery Contacts

• Ensure the battery is inserted correctly (check polarity + and -).
• Try using a new battery, as sometimes new ones can be faulty.
• Clean the battery contacts with a dry cloth to remove dust or corrosion.

Power & Pairing Mode Check

• Turn the mouse off and on again.
• Press and hold the Bluetooth pairing button (usually on the bottom) for 5-10 seconds.
• If the LED still doesn’t light up, the mouse may not be receiving power.

Try a Different Device

• Attempt to pair the mouse with another laptop, tablet, or phone to rule out PC issues.

Verify Bluetooth on Your PC

• On your computer, turn Bluetooth off and on.
• Go to Settings > Bluetooth & Devices > Add Device and search for new devices.

Check for Physical Damage

• If the mouse was dropped or has visible cracks, internal damage might be preventing it from working.

Let me know if you need further help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,