250R G10 wifi driver is not accepted

[balazs4]

On a 250R G10 core3 100u, 8/512gb notebook I booted windows (Windows 11 25H2) to a point, but when it asks for a Wifi driver nothing I put in can be read. I downloaded every driver that's connected to this laptop on the offficial HP support website (not sure wich wifi card it has) ran them on a different computer but it still can't read any of them. Any help would be greatly appriciated!

[Paul_Tikkanen · Accepted solution]

Enter your notebook's serial number in the search window at the link below and it should provide the part number and description of the wireless card your notebook came with.

HP PartSurfer

Once you let me know that information, I will give you the instructions to install the Wi-Fi driver.

The drivers are all exe files so you have to use another PC and the free 7-zip file utility to extract the exe file into its driver folder so you can browse to the driver when you are at the screen where W11 is asking for a Wi-Fi driver.

7-Zip

[balazs4]

It says it's a WLAN 6 Realtek Cass 11ax 2x2 M.2 AZW. Is using the 7-zip neccesary or is the default windows extraction sufficient?

[Paul_Tikkanen]

Here's the link to the latest driver HP has for the Realtek Wi-Fi 6 cards.

sp165794.exe

I don't know exactly what model card that is, as there are two different model Realtek 2 x 2 AX cards, which is why I also asked for the part number.

You can run the file on another PC but I don't recommend doing that unless you cancel out of the installation.

If you do that, the file will unpack to C:\SWSetup\sp165794.

Copy the sp165794 folder to a USB flash drive.

Inside that folder you want to browse to src>Drivers>RTWLANE_Driver>Win10X64>and then you will have to browse to the correct driver setup information file for the model Wi-Fi 6 card your notebook has.

It won't be in the netrtwlane.inf or netrtwlane.inf. 

That much I know.

[balazs4]

Thanks that worked great! But my touchpad still doesn't work couldn't find the driver, the ones on the website didn't work. The device manager shows quite a few unknown devices, windows and the hp support sulotions says all my drivers are downloaded.

[Paul_Tikkanen]

You're very welcome.

Please post the hardware IDs for the devices that need drivers.

Use this guide for how to find the hardware ID for a device:

How to Find Drivers for Unknown Devices in the Device Manager