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HP Recommended
HP Notebook - 15s-du0096tu
Microsoft Windows 10 (64-bit)

Hi I have installed wifi in my house .but the problem is the 5g connectivity doesn't show up in my laptop. But 2g connects to my laptop but it keeps on disconnecting , even after trouble shooting , using commands , updating drivers and even after trying everything still it keep on disconnecting. HELP!!!!

1 REPLY 1
HP Recommended

Hi:

 

The product specs for your notebook indicate that it comes with a Realtek RTL8723DE 802.11b/g/n (1x1) Wi-Fi adapter.

 

HP Notebook - 15s-du0096tu Product Specifications | HP® Customer Support

 

That model Wi-Fi adapter only works on the 2.4 GHz Wi-Fi band, which is why your notebook cannot find or connect to any 5.0 GHz Wi-Fi networks.

 

If you want to upgrade the internal Realtek single band Wi-Fi card, that would be an option...

 

This would be the Wi-Fi adapter that you can upgrade to...

 

Realtek RTL8821CE 802.11 ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) HP part # L17365-005.

 

The card has a maximum throughput of 433 MBPS on the 5.0 GHz Wi-Fi band with an AC router and an excellent signal.

 

You can find this model on eBay, or Ali Express. 

 

I see some Intel 3165 cards listed on the eBay listings, so don't buy those.

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005&_sacat=0&_sop=15

 

RTL8821CE - Buy RTL8821CE with free shipping on AliExpress

 

On the Ali Express listings, make sure the card has the HP Part # of 915620-001.

 

Below is the link to the service manual where you can find the Wi-Fi card removal and replacement procedure...

 

Maintenance and Service Guide HP 15 Laptop PC

 

Or you can purchase a dual band USB Wi-Fi adapter.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.