• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

every time i insert my sim card it does not show in my desktop i need help with this

 

2 REPLIES 2
HP Recommended

Hello @mystic-sci 

Sorry to hear that you are having problems ... I would like to help you.

Try ...

 

(1) Download and install / update

 ( If the installation fails continue with the next driver ... )

HP hs3210 HSPA+ Mobile Broadband Drivers

1.1.1.11 Rev.A3.6 MBFeb 2, 2017Download

HP lt4120 Snapdragon X5 LTE Drivers

1.0.1.80 Rev.A134.0 MBApr 23, 2020Download

HP lt4132 Mobile Broadband Drivers

16.1803.10.1 Rev.A17.4 MBMar 28, 2019Download

 

(2) Restart Windows

(3) Test again ...

(4) Please report your results

HP Recommended

Hi, @mystic-sci 

 

The drivers you were given assume that your notebook has one of the required WWAN adapters installed.

 

Every Elitebook 840 G4 has a SIM card slot.

 

What 90% of them don't have is the expensive option of an installed WWAN card.

 

In order for the SIM card to work, your notebook has to have one of the supported WWAN adapters.

 

Go to the device manager.  Click to expand the Network adapters device manager category.

 

If none of the following adapters are listed there, your notebook cannot connect to a cellular network, and you would need to install one of those WWAN cards in order to do so.

 

HP lt4120 Qualcomm Snapdragon X5 LTE Mobile Broadband Module
HP lt4132 LTE/HSPA+ 4G Mobile Broadband Module
HP hs3210 WW HSPA+ with GPS Mobile Broadband
 
Chapter 3 of the service manual has these WWAN adapters and part numbers.
 
 
You must buy one with the HP part number or it will not work.
 
Make sure that your notebook has the WWAN antenna wires present before purchasing a WWAN card.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.