AVRCP Transport missing. Rockerz Summit not working properly with HP 14-gr0002TU. Need help.

[Pratiksha_07]

Hello HP Support,
I recently purchased an HP Laptop 14-gr0002TU. After connecting my Bluetooth headphones (boAt Rockerz Summit), I noticed that the AVRCP Transport is missing from the Device Manager. Due to this, media control features (like play/pause/next) are not working properly.
I have updated all Bluetooth drivers and used HP Support Assistant, but the issue remains.
Kindly look into this issue and help with a solution.
Thank you.

[Pratiksha_07]

please solve my laptop problem

[Max3Aj]

@Pratiksha_07, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Great job already updating the Bluetooth drivers and using HP Support Assistant. The AVRCP (Audio/Video Remote Control Profile) Transport missing issue can affect Bluetooth media controls like play/pause/skip. Let’s fix this step-by-step.

Verify Bluetooth Support for AVRCP

Make sure your Bluetooth module and Windows version support AVRCP 1.4 or above (needed for headset control). Windows 10 and 11 usually do.

Press Win + R, type cmd, and run:

1. bluetooth

If it shows AVRCP version: 1.6 (or similar), it's supported. If not, your driver may be limiting it.

Manually Reinstall Bluetooth Driver

1. Open Device Manager > expand Bluetooth.
2. Right-click on your Bluetooth adapter (likely "Realtek Bluetooth" or "MediaTek Bluetooth Adapter") and click Uninstall device. Check "Delete the driver software" if available.
3. Restart your PC. Windows will reinstall the default driver.
4. If not reinstalled, download the latest Bluetooth driver for your model:

• Visit: HP 14-gr0002TU Drivers Page
• Select Windows 11/10 > Download the latest Bluetooth driver (Realtek or MediaTek).
• Install and reboot.

Check for Missing Services

1. Go to Device Manager > View > Show hidden devices.
2. Look under Sound, video and game controllers or System devices.
3. If AVRCP Transport is missing:

Try pairing a different Bluetooth headset to check if the problem is specific to Rockerz Summit.

Re-pair Rockerz Summit:

• Go to Settings > Bluetooth & Devices.
• Remove the headphones.
• Put them in pairing mode and re-pair.

Reinstall Audio Drivers

In Device Manager, under Sound, video and game controllers:

• Right-click on your audio device (Realtek/AMD/Intel Audio) > Uninstall > Restart.
• Then reinstall the correct audio driver from the same HP driver page.

Enable All Services for the Headphones

1. Go to Control Panel > Devices and Printers.
2. Right-click on boAt Rockerz Summit > Properties.
3. In the Services tab: 
   Make sure options like Remote Control, Audio Sink, Handsfree Telephony, etc., are checked.
4. Click OK and re-pair if needed.

Optional: Try Windows Bluetooth Troubleshooter

Go to Settings > System > Troubleshoot > Other troubleshooters.

Run the Bluetooth troubleshooter.

If All Else Fails:

Install the Windows Generic Bluetooth Adapter:

• In Device Manager, right-click Bluetooth adapter > Update Driver > Browse my computer > Let me pick.
• Choose Generic Bluetooth Adapter and see if AVRCP returns after a reboot.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support