• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-27-2017 11:55 AM - last edited on ‎07-27-2017 12:04 PM by Retired

HP Recommended

Hello, I the same problem on the same notebook 820G 3. Had find you the solution? thnx

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2017 01:31 AM

HP Recommended

Yes, here is the solution I got from Paul Tikkanen, which I have now accepted as the solution.

 

 

Most likely your notebook does not have the required WWAN card to work with the SIM card.

That is what sp74017 would install the drivers to.

That is an expensive option.

Check the service manual for the location of the WWAN card and see if one is present.

If not, see if the antennas to install the optional card are present, and if you want to spend the money, order the supported WWAN card and install it.

http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=7815289&docLocale=en_US&docId=emr_na-c04...

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎07-29-2017 01:31 AM

HP Recommended

Yes, here is the solution I got from Paul Tikkanen, which I have now accepted as the solution.

 

 

Most likely your notebook does not have the required WWAN card to work with the SIM card.

That is what sp74017 would install the drivers to.

That is an expensive option.

Check the service manual for the location of the WWAN card and see if one is present.

If not, see if the antennas to install the optional card are present, and if you want to spend the money, order the supported WWAN card and install it.

http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=7815289&docLocale=en_US&docId=emr_na-c04...

1 person found this reply helpful
Was this reply helpful? Yes No

‎07-29-2017 02:54 AM

HP Recommended
Thank u my friend !
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.