-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question
04-09-2019 05:21 PM
Welcome to HP support community.
Download and install the HP Hardware diagnostics tool from this link.
Once installed, shut down your computer.
Wait for a minute.
Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics.
Select the component test and run a wireless test on your computer.
Refer to this HP Article for assistance.
If the test passes, follow the below steps to fix this issue.
Here's a guided troubleshooter that will help fix this issue: Click here
Try these steps:
Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties > Under properties go to Power Management Tab> Uncheck "Allow the computer to turn off this device to save power".
If issue persists, continue with the below steps:
-
If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane.
-
If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee