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‎11-13-2018 04:47 AM

HP Recommended
Product: HP ENVY x360 - 15-bq150na.
Operating System: Microsoft Windows 10 (64-bit)

Morning All..

 

I have an HP ENVY x360 - 15-bq150na. 2 in 1 Laptop and would like to add a 4G mobile Internet card to the device. Can anyone advise me if this is possible if HP would do it as a chargeable service (If its Invalidates the warranty), and the correct part number for the model listed above?

 

 

5 REPLIES 5

‎11-14-2018 12:57 PM

HP Recommended

Hey there! @Ghost16,  Thanks for stopping by the HP Support Forums! 

 

I understand you would like to know if you can add 4G mobile internet card on your PC.

 

Don't worry I'll try to help you out.

 

The part you are willing to upgrade is a non-customer accessible/non-upgradeable part.

 

Also, while replacing the part if there is a damage on your PC it is not covered within regular warranty.

 

However, you can buy a external USB 4g wireless dongle and use it on your PC.

 

You can buy the part from any computer store or from any online websites.

 

Hope this answers your query! 
Have a pleasant day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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‎11-14-2018 01:23 PM

HP Recommended

Thanks for the reply, but i wanted a internal network card rather than a dongle, I already have a USB dongle

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‎11-14-2018 02:01 PM

HP Recommended

@Ghost16, Thanks for your quick response.

 

I appriciate your efforts for writing back to us.

 

I understand your concern but the laptop needs to have a ready sim slot in it. In order to use the 4G mobile internet.

 

However, as the laptop was not shipped with a ready sim slot you cannot upgrade the part on your laptop.

 

  

Have a pleasant day ahead!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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‎11-14-2018 02:04 PM

HP Recommended
Many thanks
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‎11-14-2018 03:34 PM

HP Recommended

@Ghost16,You're welcome and that your prompt response.

 

I'm glad I was able to answer your query.

 

If you have any queries related to any HP product in the future you can always write back to us.

 

We will try our best to help you out.

 

 

Take Care! 🙂

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
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